Leash Policy
For the safety of everyone, we do not permit pets without leashes or properly restrained on our property.
The front desk receptionist has extra slip leashes for your convenience. If you need a leash please see the desk before getting your pet out of the car. '
If you are carrying your pet please do so till a staff member retrieves them from you for safety. Should you wish, a transport carrier can also be provided to you for additional safety during check in.
Grooming
Any appointment made is an acknowledgment and agreement to our service policy we refer to as our “Service Agreement”
Client must give 24 hours’ notice, failure to do so results in a “No Show Fee” (per pet). See interest policy below. This will also apply to any pet who is not up-to-date on vaccinations at the time of the scheduled appointment. ***See our vaccination policy for clarification under requirements**
No Show Fee: Base price of groom per pet. Cancelations same day are considered a no show. Also this applies when a pet’s vaccinations are not up to date at the time of their appointment; processing fee will be added if invoiced for amount due. Direct from the agreement is as follows: “I understand that if my pet is not vaccinated under the requirements properly at the time of my scheduled appointment ,or I choose to not keep my appointment the same day, or I cancel an appointment without 24 hours’ notice of the arranged scheduled time, that I am liable for the full base price of groom amount of that appointment. I will be invoiced which may have additional processing charges and interest. I understand I will also be responsible for any legal fees associated with collection of any outstanding balance including but not limited to late fees, and interest .”
Late Drop Off: Arriving late to any scheduled appointment, after the given 5 minute grace period, will result in a late fee of $1 per minute per pet.
**If a pet is more than 15 minutes late for his/her appointment, the salon reserves the right to reschedule the appointment and the client will be billed a no-show fee.
Pick Up Fee: If a pet is picked up after we have closed, a late fee of $1 per minute will be applied. After 15 minutes, we reserve the right to lodge the pet(s) overnight and the associated lodging fee will apply per pet.
Matting Fee: Applied for any knotting present $5.00 and up
Handling Fee: Applied when additional staff are needed to keep your pet safe $20.00 or more
Coat Upcharge/ Coat Premium: Applied if the coat is packed, is a combination coat or hand scissoring is required for styling $15.00 and up
Flea Bath: Additional $18.00 and is immediately added if we encounter any fleas on your pet.
Tick removal: For 1-5 ticks removed and up if more are present $5.00 and up
Training [Currently suspended]
The No-Show fee listed above does not pertain to training sessions. Sessions and classes are paid in advance and non refundable. If your enrolled in a group class environment it is allowed to miss one class as long as notification is given.
Please make sure to research all that the training class entails as we do not give refunds since this is an upfront commitment.
A credit card form must be completed and will be kept on file until the expiry date. This form may be downloaded and once complete, returned to us. This form may be emailed to p3services@psci.net, faxed to 812-556-0508, or delivered in-person.
Interest for Balance Due
We expect payment within 15 days of the fee being incurred, so please process any invoice within that grace period. There will be a 10% compounding interest charge per month on late invoices.
All invoices older than one month will be sent to a credit reporting agency.
Per Indiana State Law, no business is obligated to send out invoices after the initial notification of payment due. The initial notification for Pet-Agree is at the time of appointment creation, which is verbally given to clients over the phone or in person when an appointment is created on-line or via email. This notification is also on all reminders, printed media and digital media. Per Indiana law, we are in no way responsible for continued notification of amount due. It is the customers responsibility to pay this balance before the grace period of 29 days is up or interest is added. We recommend clients keep their information current as invoices will be e-mailed.
Returns and exchanges.
Our promise.
We at Pet-Agree Professional Pet Services™ work hard every day to enrich the lives of our customers through Education and love of pets, whether you come to us online, visit our store. If you are not fully satisfied with your purchase, let us help you with a replacement or return.
If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents, packaging and your proof of purchase, and we will process your return or exchange. You can return or exchange within 14 days for a full refund. This return period applies to all customers purchasing any retail item in our Lobby or Online store. The returns time period begins the day you receive your product by mail.
•An estimated delivery time: Delivery time after an order is placed 5-10 business days.
•Shipping costs and policy info: Shipping is paid by purchaser and there rates are set by the USPS and other carriers selected by the purchaser.
Restocking fees.
Some items we sell have a restocking fee if returned by a customer:
A restocking fee of 15% of the item's purchase price applies to unopened pet foods and treats
There is no restocking fee if the purchase occurs in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, South Carolina, and where prohibited by law. The restocking fee will be taxed in select states.
Non-returnable items.
The following items are non-returnable once purchased:
Items marked as Final Sale or Clearance items
Gift cards
Memberships
All items are non-returnable once opened
Hazardous materials.
For safety reasons, hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, products with 300 or greater watt-hour capacity) cannot be mailed back, even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.
Like-new condition.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item.
Gather the purchases you want to return, along with the original contents and packaging.
Returns in store.
Avoid shipping charges and receive a refund more quickly by returning your items to our facility.
Include all original packing and accessories.
a. If you do not have all the original packaging and accessories, that is okay. We can process a return with a small deduction on your refund for what is missing.Bring your receipt or packing slip.
Returns by mail.
You can return online purchases from Best Buy through the mail as long as they are shipped to us from within the United States.
To return an online purchase by mail:
Pack your return in the original shipping package, if possible.
Include the packing slip and return label, and indicate the reason for the return.
a. Don’t have a return label? Email us for authorization paperwork p3services@psci.netInclude all original packaging and accessories.
a. If you do not have all the original packaging and accessories, that is okay. We can process a return with a small deduction on your refund for what is missing.Send your return to:
Pet-Agree Professional Pet Services
Attn: return/exchange dept.
1041 3rd Ave
Jasper, IN 47546
For proof of delivery, we recommend that you return items via UPS or insured USPS. Pet-Agree Professional Pet Services does not accept international return and exchange shipments.
Refund method and timing.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
If you paid more than $800 in cash, more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-812-351-0455, with your order number handy, and we'll be happy to send you a replacement.
Special considerations.
Damaged, defective or incorrect items.
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store and we will arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-812-351-0455. We will cover all reasonable and customary ground shipping fees.
For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.
Returns lacking proof of purchase.
Reimbursements on returns lacking proof of purchase may require an email address and may be denied or limited, and state sales taxes and fees will not be reimbursed.
Product accessories and packaging.
Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle discount and free items.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Holiday decorations.
Products in Halloween decorations and Christmas decorations categories can be returned within 15 days for all customers for a full refund.
Extended returns.
The following items have an extended return period:
Pet training devices 30-day return policy for all customers
Entertainment products.
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.
Privacy protection.
Please remember to remove your personal data and other information from the products you are returning.
Export regulations.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Pet-Agree Professional Pet Services need to occur within the U.S.
Effective Date: July 23, 2024.